How We Ship
Business & shipping days
Our business and shipping days are Monday through Friday but do not include holidays and weekends.
When we ship
We ship items out as soon as possible but this will not always be the same day as your order. In general, please add 2 to 3 business days to allow for processing time. If we anticipate a longer lead time, we will let you know via the website or email to you. The shipping cut off time is generally 3pm, CST. Orders placed after this time will be processed the following day.
Confirmation of purchase
You should receive an email confirming your order shortly after you’ve place it. This will have your order and tracking number. If you don’t receive an email in your inbox, please check your spam folder. Once you place an order, you can manage it in your account area on our website.
We ship domestically and internationally. Shipping rates to you are dependent upon quantity purchased and the shipping address you give at checkout. The actual shipping fee to your location will be displayed at the time of checkout, and before you purchase. Prices are shown in US dollars.
We do ship internationally with few exceptions. Please note that you, the purchaser, are responsible for any additional feels, such as VAT, tariff, duty, taxes, handling fees, customer clearance charges, unknown or unforeseen fees, etc., required by your country for importing consumer goods. We do not collect this before hand on your behalf and can’t give you an estimate of the costs because it varies significantly around the world. Please do your own research so you’re ready to solve any other cost hurdles required by you to receive your shipment.
Timing of your delivery
We generally ship using United States Postal Service (USPS). Not including Acts of God, domestic shipping may take 2 to 3 days from the day of our delivery of your shipment to USPS. Delivery to USPS generally takes place 1 to 2 days after your order is placed. Using the same scenario, international shipments may take up to 6 days.
If we are experiencing a high volume of orders, bad weather, factors out of our control, any domestic or international shipping issues or Acts of God, shipments may be delayed. In these cases, please allow additional days for delivery. If there will be a significant delay in shipment of your order that we are aware of, we will contact you via email or telephone.
After we deliver your shipment to USPS, your shipment is in their hands. Therefore, we cannot guarantee actual arrival dates of your order due to shipping factors outside of our control.
Security and coupon use review
We reserve the right to hold any order for a security or coupon use review. If your order is affected, you will be notified within 2 business days.
Once your order is in the able hands of the USPS, they, not we, are liable for any products lost or damaged from that point on. If you do not receive your order or it is received damaged, please let us know but also contact the shipment carrier and file a claim. Please save all packaging materials and damaged goods before filing a claim.